At Hardie Finance Group, we are committed to building transparent and lasting relationships with our clients across the agricultural sector. By listening to your feedback, we ensure that our services continue to meet the high standards you expect from a specialist finance brokerage.
As an ex-Big 4 banker and active producer, Adrian Hardie understands that clear communication and accountability are the foundations of a successful partnership. Whether we have exceeded your expectations or fallen short, we want to hear from you.
Our team takes great pride in delivering tailored finance solutions that help your agribusiness grow. If we have exceeded your expectations, we would love to hear from you.
Private Feedback: If you would like to share your feedback directly with Adrian, please email [email protected] or call 0494 578 218.
Public Reviews: The greatest compliment you can give us is a referral or a public review. By sharing your experience, you help other producers find the specialist finance support they need to avoid the “Loyalty Tax.”
If you feel you have not received the highest standard of care, we encourage you to share your concerns with us immediately. We have a disciplined internal dispute resolution process designed to address issues quickly, fairly, and with the expert attention they deserve.
How to lodge a complaint: To help us resolve your concern as efficiently as possible, please provide as much detail as possible regarding the nature of your complaint.
Direct Phone: 0494 578 218
Email: [email protected]
Need an Update? If you have lodged a complaint, you can contact us at any time for a status update. Please refer to your original communication so we can assist you promptly.
We aim to resolve most concerns on the spot. If that isn’t possible, we follow a strict timeline:
Acknowledgement: We will acknowledge your complaint within 1 business day.
Investigation: We will treat you fairly and work to resolve the matter as quickly as possible.
Communication: In the rare event an investigation takes longer than 30 days (or 45 days for certain complex credit matters), we will write to you to explain the delay and provide an expected completion date.
Outcome: Upon completion, we will provide a written response outlining the reasons for our decision.
We hope to resolve any issues directly with you. However, if you are not satisfied with our final response, or if we have not resolved your complaint within the required timeframe, you may take your complaint to an independent party.
Hardie Finance Group is a member of the Australian Financial Complaints Authority (AFCA), which provides a free and independent dispute resolution service for consumers.
AFCA Contact Details:
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
